Privacy Policy

At TechinTrend Inc. (“TechinTrend”, “we”, “our”, or “us”), protecting your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase products, sell electronics to us, contact our customer service team, or otherwise interact with our business.

By accessing our website or using our services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Company name (if applicable)

Payment Information

Payments are processed securely through trusted third-party payment providers. TechinTrend does not store your complete credit card or debit card information.

Payment processors may collect:

• Payment method
• Transaction amount
• Billing information
• Payment authorization details

Account Information

If you create an account, we may collect:

• Username
• Password (encrypted)
• Saved addresses
• Order history
• Wishlist information
• Communication preferences

Purchase & Order Information

We collect information relating to:

• Products purchased
• Order history
• Shipping status
• Warranty claims
• Returns
• Refunds
• Customer support interactions

Device & Website Usage Information

When you visit our website, we automatically collect technical information including:

• IP address
• Browser type
• Operating system
• Device type
• Pages visited
• Time spent on our website
• Referral websites
• Cookies and similar technologies

This information helps us improve our website and prevent fraud.

Information When Selling Electronics to TechinTrend

If you sell laptops, tablets, smartphones, or other electronics to us, we may collect additional information, including:

• Government-issued identification where required for fraud prevention or legal compliance
• Name and contact information
• Bank or payment details for payment
• Device serial number
• IMEI (where applicable)
• Device specifications
• Photos of the device
• Condition reports
• Ownership verification
• Proof of purchase (when requested)
• Device diagnostic reports
• Communication regarding the transaction

We may verify that devices are not reported lost, stolen, or subject to activation locks or enterprise management systems before completing a purchase.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill orders
• Process payments
• Ship products
• Manage returns and warranty claims
• Purchase electronics from customers
• Verify ownership of devices
• Prevent fraud and unauthorized transactions
• Detect stolen or unlawfully obtained devices
• Respond to customer inquiries
• Improve our website and services
• Provide technical support
• Send order confirmations and shipping updates
• Maintain business records
• Comply with legal obligations
• Conduct internal analytics and reporting

With your consent where required, we may also send promotional emails regarding:

• Special offers
• Product launches
• Sales events
• News and updates

You may unsubscribe at any time using the link in our emails.

3. Cookies & Similar Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Keep you logged in
• Improve website performance
• Analyze visitor traffic
• Personalize your shopping experience
• Detect suspicious activity

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

4. Shopify Platform

Our online store is powered by Shopify.

Shopify processes personal information necessary to operate our online store, process payments, provide secure hosting, and improve platform functionality.

Please review Shopify’s Privacy Policy for additional information regarding how Shopify processes personal information.

5. Third-Party Service Providers

We may share your information with trusted third parties that assist us in operating our business, including:

• Shopify
• Payment processors
• Shipping carriers
• Warranty providers
• Fraud prevention services
• Marketing platforms
• Website analytics providers
• Cloud hosting providers
• Customer support platforms

These providers receive only the information necessary to perform their services and are required to protect your information.

6. Fraud Prevention & Security

To protect both our customers and our business, we may:

• Verify identities
• Review payment information
• Validate shipping addresses
• Screen transactions for fraud
• Verify ownership of devices being sold to us
• Check serial numbers against available databases where appropriate
• Refuse transactions that appear fraudulent or unlawful

7. Legal Compliance

We may disclose personal information if required to:

• Comply with applicable laws
• Respond to lawful requests from courts or government authorities
• Protect our legal rights
• Prevent fraud
• Investigate criminal activity
• Protect the safety of our customers, employees, or the public

8. Data Retention

We retain personal information only for as long as necessary to:

• Complete transactions
• Provide customer service
• Meet accounting and tax obligations
• Resolve disputes
• Enforce our agreements
• Comply with applicable legal requirements

When information is no longer required, it is securely deleted or anonymized where appropriate.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to use commercially reasonable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

10. International Data Transfers

Some of our service providers may process or store information outside Canada, including the United States or other jurisdictions. When this occurs, your information may be subject to the laws of those jurisdictions.

We require our service providers to maintain appropriate safeguards to protect your personal information.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent where applicable
• Request deletion of information when legally permitted
• Request information regarding how your data is processed
• Opt out of marketing communications

Requests may be subject to identity verification.

12. Children’s Privacy

Our products and services are intended for individuals who have reached the age of majority in their province or territory, or who otherwise have legal capacity to enter into transactions.

We do not knowingly collect personal information from children under 13 years of age.

If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage users to review their respective privacy policies.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

The updated version will be posted on this page with a revised Effective Date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

TechinTrend Inc.

Email: support@techintrend.ca

Website: www.techintrend.ca

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)

We will respond to privacy-related requests within a reasonable timeframe as required by applicable Canadian privacy laws.