Return & Refund Policy

At TechinTrend Inc. (“TechinTrend”, “we”, “our”, or “us”), customer satisfaction is our priority. We strive to ensure every product meets our quality standards before shipment. If you are not completely satisfied with your purchase, this Return & Refund Policy explains your rights and the conditions under which returns, exchanges, replacements, and refunds are accepted.

This policy applies to purchases made directly from TechinTrend through our website, authorized marketplaces, or our retail location, unless otherwise stated.

1. Return Eligibility

Most products purchased from TechinTrend may be returned within 30 calendar days of the delivery date, unless a different return period is specified on the product page or required by the marketplace through which the purchase was made.

To qualify for a return, the product must:

• Be returned within the applicable return period.
• Be in the same condition in which it was received, allowing for reasonable inspection.
• Include the original charger, accessories, manuals, and any included software or media.
• Be accompanied by proof of purchase or order number.
• Not be intentionally damaged, altered, or modified.

Products returned without sufficient information to identify the original purchase may be refused.

2. Product Condition Requirements

Returned products must not have:

• Cracked screens
• Liquid or moisture damage
• Physical abuse or impact damage
• Bent frames or chassis
• Missing serial number labels
• Missing accessories originally supplied
• Unauthorized repairs or modifications
• BIOS, firmware, or hardware changes that prevent normal testing

Normal inspection and reasonable use to evaluate the product are acceptable.

3. Activation Locks & Password Protection

Before returning any device, customers must remove all personal accounts and security locks, including but not limited to:

• Apple Activation Lock / Find My
• Microsoft Account
• Microsoft Autopilot / Intune enrollment
• Google Factory Reset Protection (FRP)
• Samsung account locks
• BIOS passwords
• Drive encryption keys
• Enterprise Mobile Device Management (MDM)

Devices that cannot be fully tested because they remain locked may be refused or returned to the customer at the customer’s expense.

4. Dead on Arrival (DOA)

If your product arrives damaged, defective, or fails to function upon first use, please notify TechinTrend within 7 days of delivery.

To assist with the investigation, we may request:

• Photographs of the product and packaging.
• A short video demonstrating the issue.
• The shipping label.
• The serial number.
• Diagnostic information where applicable.

Following inspection, we may provide:

• A replacement product (subject to availability).
• Repair under warranty.
• A full refund.
• Store credit.

5. Shipping Damage

If your package arrives with visible shipping damage:

• Photograph the package before opening.
• Keep all original packaging.
• Notify TechinTrend within 48 hours of delivery.
• Retain all packaging materials until the claim is resolved.

Failure to report shipping damage promptly may affect our ability to recover costs from the carrier and could impact your claim.

6. Non-Returnable Items

Unless required by applicable law, the following items are generally not eligible for return:

• Software licenses.
• Digital products.
• Downloadable content.
• Gift cards.
• Clearance or final sale items.
• Custom-configured or special-order products.
• Products marked “Final Sale.”
• Products damaged after delivery due to misuse, neglect, accident, or unauthorized repair.

7. Open Box & Refurbished Products

Open Box and Refurbished products are thoroughly inspected and tested before shipment.

Minor cosmetic imperfections, including light scratches or signs of previous use, are expected and do not constitute defects unless specifically advertised otherwise.

Cosmetic condition is described on each product page using our grading system.

8. Inspection of Returned Products

Every returned item undergoes a comprehensive inspection.

We verify:

• Serial numbers.
• Internal hardware configuration.
• Battery health (where applicable).
• Display condition.
• Keyboard and ports.
• Functional performance.
• Physical condition.
• Signs of tampering or misuse.

Products returned in a different condition than originally shipped may be subject to a reduced refund or may be returned to the customer.

9. Restocking Fee

Products returned because of customer preference (for example, ordering the wrong model or deciding the item is no longer wanted) may be subject to a restocking fee of up to 15% of the purchase price where permitted by applicable law.

No restocking fee will apply where the return is due to:

• A verified manufacturing defect.
• Shipping damage.
• An error by TechinTrend.
• A product materially different from its description.

10. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds are issued to the original payment method.

Processing times are typically:

• Inspection: 2–5 business days
• Refund processing: 5–10 business days, depending on your financial institution.

Original shipping charges are generally non-refundable unless the return results from our error or a verified defective product.

11. Exchanges

Where inventory is available, TechinTrend may offer an exchange instead of a refund.

Replacement products may be new, open-box, or refurbished, depending on the original purchase.

12. Marketplace Purchases

Products purchased through third-party marketplaces (including Best Buy Marketplace, eBay, Walmart Marketplace, Amazon, or Newegg) remain subject to the return policies and procedures of the applicable marketplace, in addition to this policy where permitted.

Customers should initiate returns through the marketplace where the purchase was made.

13. Fraud Prevention

To protect all customers, TechinTrend reserves the right to refuse returns involving:

• Serial number mismatches.
• Missing internal components.
• Swapped hardware.
• Counterfeit products.
• Evidence of tampering.
• Abuse of our return policy.
• Excessive return activity.
• Products reported lost or stolen.

Fraudulent activity may be reported to the appropriate authorities.

14. How to Request a Return

Before sending any product back, please contact our Customer Support team.

Please provide:

• Order number.
• Product name.
• Serial number (if applicable).
• Description of the issue.
• Photos or videos if requested.

Returns sent without prior authorization may be refused.

15. Contact Us

TechinTrend Inc.

Website: www.techintrend.ca

Email: support@techintrend.ca

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)

We are committed to resolving return requests fairly, promptly, and in accordance with applicable Canadian consumer protection laws.