FAQs
Have questions about selling your used electronics? We’ve got you covered. Browse our most frequently asked questions below to learn how our process works, how you’ll get paid, and what to expect every step of the way.
- Direct communication with our team
- Secure Data Wipe
- Secure Payment
- Pickup available
1. How does the selling process work?
It’s simple! Request a free quote online, accept the offer, securely ship your device to us using our prepaid shipping label, and once it has been inspected, we’ll send your payment.
2. What devices do you buy?
We purchase a wide range of electronics, including smartphones, tablets, laptops, MacBooks, desktop computers, gaming consoles, smartwatches, and other eligible devices.
3. Is shipping free?
Yes. We provide a prepaid shipping label, so you can send your device to us at no cost.
4. How long does it take to get paid?
After we receive and inspect your device, payment is typically processed within 1–2 business days. Processing times may be slightly longer during busy periods.
5. What if my device's condition is different from what I selected?
If our inspection finds a different condition than described, we’ll send you a revised offer. You can choose to accept or decline it. If you decline, we’ll return your device.
6. Do you buy broken or damaged devices?
Yes. We buy devices in a variety of conditions, including those with cracked screens, battery issues, cosmetic wear, or other faults. The final offer depends on the device’s condition.
7. Is my personal data safe?
Absolutely. We recommend removing your personal data and signing out of your accounts before shipping your device. All accepted devices are securely data wiped during processing.
8. How will I receive my payment?
We offer fast and secure payment methods such as Interac e-Transfer, bank transfer, cheque, or other available payment options, depending on your location.
9. Can I sell multiple devices at once?
Yes. You can add multiple devices to a single quote request. If you’re selling a larger quantity for a business, school, or organization, contact us for a custom bulk offer.
10. What happens if I decide not to sell my device?
If you don’t accept our revised offer after inspection, we’ll arrange to return your device according to our return policy. Your satisfaction is important to us.